1. What this policy covers
This Shipping Policy applies to physical products ordered from the Fire Chess School Chess Store. It does not apply to online classes, offline class bookings, tournament registrations, CIS services or digital communications.
2. Serviceable locations and order confirmation
Delivery is available only to locations serviceable for the selected product and order. Serviceability may be checked after an order is received. An order is prepared for dispatch only after the product is available, payment is verified and the delivery information is sufficiently complete. If a location cannot be served, Fire Chess School will contact the customer and arrange cancellation, refund or another agreed solution.
3. Processing and delivery estimates
For an available product with verified payment and complete delivery information, Fire Chess School normally aims to process and dispatch the order within 2 to 5 business days. The usual delivery estimate is a further 3 to 10 business days after dispatch, depending on destination and serviceability. These are working estimates, not guarantees. Timing can vary with product availability, destination, weekends or holidays, transport conditions, weather, public restrictions and other events outside reasonable control. Fire Chess School will communicate material known delays using the contact details supplied with the order.
4. Shipping charges
Any applicable shipping or handling charge will be displayed during the order process or confirmed before dispatch. Charges may depend on the product, order value, package size, destination and available delivery service. Any additional charge requested because the customer changes an address or causes a failed delivery will be communicated before it is applied.
5. Delivery address and receipt
The customer is responsible for providing a complete and accurate recipient name, phone number, address and postal code, and for ensuring someone can receive the package where required. Contact Fire Chess School promptly if an address needs correction. A change may not be possible after dispatch. The customer should inspect the package at delivery and retain the packaging if there appears to be damage or an incorrect item.
6. Delayed, damaged or missing deliveries
If an order has not arrived by the end of the communicated estimate, report it promptly with the order or payment reference. Report a visibly damaged or incomplete delivery within 7 calendar days after recorded delivery and retain the packaging where reasonably possible. Fire Chess School aims to acknowledge a complete report within 3 business days, review the order status and coordinate with the delivery service where applicable. Verified product damage or an incorrect item is handled under the Return Policy. A refund, replacement or other resolution will depend on the investigation, product availability and applicable law.
7. Failed delivery and return to sender
If delivery fails because of an incorrect address, unavailable recipient or refusal without a valid product issue, the order may be returned to Fire Chess School. Re-dispatch may require confirmation of corrected information and payment of an additional delivery charge where permitted. If the order is cancelled after return, any refund may exclude delivery or return costs that were reasonably incurred and disclosed, subject to applicable law.
Contact Fire Chess School
Questions or requests about this policy may be sent to:
Fire Chess School100 Ft Ring Rd, beside Narayana Olympiad School Town Centre, Allipuram, Lay-out, Dharmapuri, Vizianagaram, Andhra Pradesh 535002info@firechessschool.com9703344488Terms and Conditions
This policy forms part of the principal Fire Chess School Terms and Conditions. Read both documents together.