Refund Policy

1. How to make a request

Send the customer or student name, registered phone or email, payment or order reference, purchase details, reason for the request and any supporting document to the contact details below. Make a request as soon as the issue is known and before the relevant class, event or dispatch where possible. A request does not by itself confirm eligibility.

Fire Chess School aims to acknowledge and review a complete request within 3 business days. If more information is needed, the review period begins when that information is received.

2. Chess classes

• If Fire Chess School cancels a paid program and does not provide a reasonable rescheduled or alternative service, the undelivered portion is eligible for a refund.
• A student cancellation requested before a class or program begins may be eligible after deducting any clearly disclosed, non-recoverable administrative or third-party cost.
• After classes have begun, any refund is assessed for the undelivered portion, attendance, reserved batch capacity, materials supplied and the cancellation terms confirmed for that program.
• Missed sessions, voluntary non-attendance or dissatisfaction based only on an expected chess result do not automatically create a refund entitlement. Fire Chess School may offer a rescheduled session or other reasonable resolution where appropriate.

3. Tournament registrations

Tournament entry refunds are governed by the cancellation and withdrawal conditions published for that event. Submit a withdrawal before the event-specific deadline. If no separate deadline is published, submit it before registration closes; eligibility is still assessed against costs and arrangements already committed. An entry may become non-refundable after registration closes, pairings or event arrangements are prepared, or non-recoverable organizer costs are incurred. If Fire Chess School cancels a tournament, the entry fee will be refunded unless the participant accepts a rescheduled event or other stated alternative.

4. Chess Store purchases

Refunds for eligible physical products are considered under the Return Policy. The default return-request window is 7 calendar days after recorded delivery unless a product page or order confirmation provides a longer period. Approved refunds may follow receipt and inspection of the returned product. Original or return delivery charges may be deducted where the return is not caused by damage, defect, an incorrect item or another Fire Chess School error, provided this was disclosed and permitted by law.

5. Duplicate, failed or pending payments

A verified duplicate payment will be refunded. If a payment shows as failed or pending but the amount was debited, allow up to 5 business days for the bank or payment provider's automatic reversal. If the debit remains after that period, contact Fire Chess School with the transaction reference. Fire Chess School will review its transaction status and coordinate with the payment provider where necessary. This support threshold does not limit a right available under applicable law or payment-provider rules.

6. Approval and processing time

Once a refund is approved and any required product inspection or payment verification is complete, Fire Chess School aims to initiate it within 5 business days. It is normally returned to the original payment method unless another lawful method is required. The bank, card network, UPI service or payment provider controls when the amount appears after initiation. Contact Fire Chess School if it has not appeared within 10 business days after the initiation confirmation so the transaction can be checked.

Contact Fire Chess School

Questions or requests about this policy may be sent to: